a natural person who has suffered harm, including physical, mental or emotional harm or economic loss which was directly caused by a criminal offence, as well as the family members of a person whose death was directly caused by a criminal offence and who have suffered harm as a result of that person's death.
… EU Commission in 2011, with the aim to ensure that every victim of crime in Europe can receive the same level of … clear strengths of the Directive is the right to access victim support services. Article 8 states that victims shall have access to confidential victim support services, free of charge and which act in the …