… if it is to be effective in the long run. Behavioural change can be measured, even if this involves a degree of … knowledge and capacity gaps, and encourage a process of change. Such initiatives can provide civil servants with the …
… allowing them to start their own reflective learning and change process. Develop and effectively use a monitoring and … policy field/organisation Knowledge of the organisational change process Trainers require knowledge of the organisational change processes and conflict-management concepts and tools …