Administrative Agent - ICT & Project Team Support
The European Institute for Gender Equality (EIGE) is organising a call for applications with a view to establishing a reserve list for the post of Administrative Agent - ICT & Project Team Support.
The registration of applications will begin on 7 July 2016 and will close on 6 August 2016 at 13:00 Eastern European Time.
1. The Institute
Based in Vilnius, Lithuania, EIGE is a regulatory agency of the European Union (EU) entrusted with specific objectives envisaged to contribute to, and strengthen the promotion of gender equality.
To achieve its goals, the Institute collects and analyses comparable and reliable information at EU level and develops appropriate methodological tools for the integration of gender equality into all EU policies. It fosters the exchange of good practices and dialogue between stakeholders and raises EU citizens’ awareness of this policy area by providing technical assistance to EU institutions, in particular the European Commission, as well as the authorities of the Member States.
In the course of its work to promote and strengthen gender equality, EIGE also supports policy makers with high quality data relevant to their work.
2. The post
Under the supervision of the Head of Administration and working in close collaboration with other colleagues, the jobholder will assist in ensuring uninterrupted availability, integrity and optimal performance of the Institute’s information and communication technology facilities through the deployment and administration of ICT systems and services.
The post demands a team player who is self-critical towards her/his own performance and shares learning and information as part of a multicultural and multidisciplinary team.
The responsibilities of the post include the following tasks and activities:
- provide technical support for Institute’s business systems (CRM, databases, Drupal based portals, SharePoint based applications) and to EIGE’s operational project teams;
- support the Institute’s reporting and planning function by developing necessary tools and templates based on standard products such as MS Excel, MS Word and SharePoint;
- engage with procurement procedures for hardware, software as well as ICT and logistics services;
- support the basic operation of the Institute’s ICT infrastructure including management and troubleshooting of its Windows and Linux systems, storage devices, network printers and data network;
- support the management of the Windows domain (Active Directory structure, users, security, policies, configurations) and the Institute’s Microsoft Exchange services;
- provide installation support and configuration of Windows/Linux servers, software acquired by EIGE and personal computers;
- assist in managing VMware vSphere virtual infrastructure and VMware Horizon virtual desktop environment;
- assist with the configuration and management of EIGE’s Intranet, based on SharePoint;
- provide help desk services to users;
- contribute to asset management (registering, labelling and tracking the inventory);
- encode related ICT and logistics transactions into EIGE’s financial system (ABAC) ;
- ensure assistance to EIGE’s ancillary business logistics connected to security, premises (including supply of electricity, water and heating), and telephones (including phone devices and phone expense statements);
- carry out other relevant duties as assigned by the Head of Administration.
3. Qualifications & experience required
3.1 Formal requirements
To be considered eligible for selection, an applicant must meet by the closing date of this call, the following formal requirements:
- completed a university education attested by a diploma;
- nationality of an EU Member State;
- a good command, both spoken and written, of at least two official EU languages;
- entitlement to full rights as a citizen;
- have fulfilled any obligations imposed by national laws concerning military service;
- be physically fit to perform duties linked to the post.
3.2 Selection criteria
- at least three years professional experience, following the award of a diploma, in connection with ICT;
- experience and knowledge in an ICT support function as noted in Section 2 above;
- experience and knowledge in managing a Microsoft (MS) server infrastructure and MS Windows domain;
- experience and knowledge of working with WEB technologies and MS SharePoint;
- experience with infrastructure or desktop virtualisation solutions;
- excellent knowledge of MS Office package;
- the ability to communicate effectively in written and spoken English, the predominant working language at the Institute;
- the ability to work well both with colleagues and independently;
- the mind-set to see through to conclusion specific tasks, ensuring that deadlines and quality standards are heeded;
- proven interpersonal, organisational, administrative and problem solving abilities.
- experience of working with SQL databases;
- knowledge of Drupal;
- good knowledge of Linux operating systems;
- experience of working with a VMware vSphere virtual infrastructure and a VMware Horizon virtual desktop environment;
- experience of working with System Centre Configuration Manager;
- working knowledge of public procurement procedures and the preparation of calls for ICT-related tenders;
- relevant work experience in an EU institution;
- knowledge of European integration, the institutions of the EU and EIGE.
4. Selection procedure
The selection procedure includes the following steps:
- Only duly completed applications submitted electronically within the deadline will be taken into consideration.
- Each duly completed application will be examined with a view to establishing that the candidate meets all eligibility criteria.
- Eligible applications will be evaluated by the appointed Selection Committee based on selection criteria defined in this vacancy notice. Depending on the number of applications received, the Selection Committee may apply stricter requirements within the selection criteria noted above.
- The best-admissible candidates will be short-listed for interview.
- Interviews and written tests will be in English.
- During the interview, the Selection Committee will examine the candidates' profiles and assess their relevancy for the post in question. Following the interview candidates may also be required to undergo a competency assessment exercise.
- On the day of interview candidates will be requested to present originals and copies of documents detailing citizenship, studies and professional experience, in particular:
- a copy of identity card, passport or other official document specifying citizenship;
- a copy of diploma certifying a required level of academic qualifications;
- documentary evidence of professional experience, clearly indicating starting and finishing dates.
Copies of these documents will be retained by the Institute.
- If at any stage of the procedure, it were established that information in the application has been knowingly falsified, the candidate shall be disqualified from the selection process.
- Successful candidates will be included in a reserve list which will be valid for 12 months. The validity of this list may be extended. Each candidate will be informed by letter whether or not s/he has been placed on the reserve list. However inclusion of candidates on the reserve list does not guarantee recruitment.
- The Director of the Institute will appoint the selected jobholder from the reserve list, taking into account the establishment of a gender balanced, geographically diverse organisation.
The internal proceedings of the Selection Committee are confidential and any contact with its members is strictly forbidden. Soliciting on behalf of a candidate can lead to immediate disqualification.
For applications to be valid, candidates must complete an EIGE application form available here. It is to be forwarded electronically to firstname.lastname@example.org. The subject title should include the vacancy reference number.
Applicants are requested not to attach any supporting documents at this stage, e.g. copies of ID cards, diplomas, evidence of previous professional experience, etc. Only candidates invited to an interview will be asked to present copies of these documents for verification. Applications will not be returned to candidates but will be kept on file by the Institute in line with its data protection guidelines.
Please note that the time period between the closing date for the submission of applications and the end of the process to short list candidates for the interview may take several weeks.
Due to the large volume of applications only candidates selected for the interviews will be contacted.
5. Conditions of employment
The place of employment shall be Vilnius, Lithuania. For reasons related to the Institute’s operational requirements, the chosen candidate will be expected to be available at short notice. A contract in Function Group III under Article 3a pursuant to the conditions of employment of other servants of the European Communities shall be offered, subject to a nine month probation period. The duration of the contract will be three years and may be renewed not more than once for a fixed period. Any further renewal shall be for an indefinite period.
The pay of a Contract Agent consists of the basic remuneration as well as other allowances depending on personal situation of the jobholder. The current gross basic salary before deductions and the correction coefficient weighting of 69.0 for Lithuania, starts at approximately €2,536. The applicable grade and gross basic salary could be higher depending on the length of experience of the chosen candidate. Salaries are subject to tax at source but are exempt from national taxation. Deductions are also made for medical insurance, pension and unemployment insurance.
The job holder shall work in a multicultural environment where social dialogue between management and staff is regarded as vital. The Institute is fully computerised and working time is based around flexitime and core working hours.
6. Independence & declarations of interest
The job holder will be required to enter into a commitment to act independently in the public interest and to make complete declarations of any direct or indirect interests that might be considered prejudicial to his/her independence. Candidates must confirm their willingness to do so in their application.
7. Equal opportunities
The Institute applies a policy of equal opportunities and accepts applications without distinction on any grounds.
8. Appeal procedures
If a candidate considers that s/he has been adversely affected by a particular decision, s/he can lodge a complaint under Article 90(2) of the Staff Regulations of Officials of the European Communities and Conditions of Employment of Other Servants of the European Communities, by writing to The Director, European Institute for Gender Equality, Gedimino Prospektas 16, Vilnius, Lithuania LT01103.
The complaint must be lodged within three months. The time limit for initiating this type of procedure (see Staff Regulations as modified by Council Regulation No 723/2004 of 22nd March 2004 published in the Official Journal of the European Union L 124 of 27th April 2004 – http://europa.eu.int/eur-lex ) starts to run from the time the candidate is notified of the act adversely affecting her/him.
Pursuant to Article 195(1) of the Treaty establishing the European Community and in accordance with the conditions laid down in the Decision of the European Parliament of 9 March 1994 on the Staff Regulations and the general conditions governing the performance of the Ombudsman’s duties, published in Official Journal of the European Union L 113 of 4 May 1994, it is also possible to write to: The European Ombudsman, 1 Avenue du Président Robert Schuman, CS 30403 67001 Strasbourg Cedex, France.
9. Protection of personal data
Personal data shall be processed solely for the purpose of the selection procedure. As the body responsible for organising the competition, the EIGE ensures that applicants’ personal data are processed as required by Regulation (EC) No 45/2001 of the European Parliament and of the Council of 18 December 2000 on the protection of individuals with regard to the processing of personal data by the Community institutions and bodies and on the free movement of such data (Official Journal of the European Communities, L 8 of 12 January 2001). This applies in particular to the confidentiality and security of such data.
10. Lithuania & life in Vilnius
Lithuania is a member of the Schengen Area and it borders Latvia, Belarus, Poland and the Kaliningrad region of Russia. Its western coastline - noted for its fine beaches, dunes and majestic pines - straddles the Baltic Sea. Vilnius is Lithuania's vibrant capital with an estimated population of just over half a million citizens. Lithuanian summers are sunny and warm with an average temperature of +17 C. Winter is white and generally cold with average temperatures that hover around – 4 C.
In addition to ample green spaces, Vilnius is beautifully situated on the banks of the river Neris. The city has impressive Baroque, Gothic, Renaissance and Russian architecture as well as one of Europe's largest medieval old towns, a UNESCO World Heritage site since 1994. Vilnius has been a university city since the Middle Ages. Today it is the centre of the country's politics, business, science, culture and entertainment and it attracts an increasingly varied assortment of local and international events. In addition to hosting a number of international schools, it has a well-developed infrastructure and ambitious future plans.
Further information is available at: http://www.vilnius-tourism.lt/en/tourism.
 Established by the European Parliament: the Council Regulation (EC) No 1922/2006 of 20 December 2006 (OJ L 403/9 of 30.12.2006).
 Only qualifications issued by EU Member State authorities and qualifications recognised as equivalent by the relevant Member States authorities will be accepted.
 Prior to recruitment, the successful candidate will be medically examined for the purposes of Article 12(2) (d) of the Conditions of Employment of Other Servants of the European Communities.
 Professional experience will be counted from the date on which the applicant acquired the minimum qualification for access to the profile in question. Only duly documented professional activity (i.e. remunerated employment or self-employment) is taken into account. Part-time work will be taken into account in proportion to the percentage of full-time hours worked. Periods of education or training and unremunerated traineeships are not taken into account Fellowships, grants and PhDs can be counted as professional experience up to a maximum of three years. Any given time period can be counted only once (e.g. if the applicant had a full-time job and did freelance consultancy work in the evenings and weekends, the days spent on the latter will not be added to the period of the former).
 For example: expatriation allowance, household allowance, education allowance, dependent child allowance etc.