Emergency Social Support - Help Line: 197
Draw also on survey data
Used as indicator
- Monitoring (trend data)
Data available on
- Marital status
Relationship with perpetrator
- Marital status
Victim data and offender data: Age, gender, from what location s(he) calls, if s(he) call back, target group (family-child), type of abuse (sexual, physical, psychological), how many years exists the violence and by whom, duration of relationship, existence of economic dependence, existence of psychiatric problem, alcohol use.
Criminal statistics on sexual violence
Criminal statistical data included
Victim data and offender data: age; gender; from what location s(he) calls; if s(he) call back; target group (family-child); type of abuse (sexual, physical, psychological); how many years exists the violence and by whom; duration of relationship; existence of economic dependence existence of psychiatric problem; alcohol use.
Frequency of updating
No information available
A database has been created to record the content of the calls.
Quality assurance process
There is an effort to record as much information as possible related to the variables in the database but it is not always possible to record all the information.
Problems. The recording system of the Line is limited by the subjectivity of the callers and the time they choose to call. Due to the type of the Line service (crisis intervention), the data collected is an illustration of the general trend of psycho-social problems in the general population.
No information. The statistical product is illustrating the operation of the Help Line and it is based on the victim’s narrative.
Limitations. There are limitations of the statistical product in terms of timeliness, because the victims usually report to the line long after it happens the violent incident.
- Over time
It is planned to obtain a clearer picture of the caller's problems through more specific categories and possible formation of measurable variables based on the targeting of the Service (National Centre for Social Solidarity).
The staff records what it is said by the caller (subjectivity).