Emergency Social Support - Help Line: 197
Data available on
Perpetrator
Background information
- Age
- Sex
- Nationality
- ID
- Name
- Ethnicity
- Marital status
- Dependants
Where feasible: Location from which s(he) calls; if s(he) has called again in the past; target group (e.g. Family-child); type of abuse (sexual, physical, psychological); whom s(he) abuses; duration of the violence; duration of the relationship; existence of economic dependence; presence of psychiatric problem; alcohol use: the above data comes from the caller, there is no call-data from the abuser.
Relationship with victim
This means that it is recorded whether there exists a previous relationship between victim and offender (e.g. family, intimate partner) or not (stranger).
Re-offending
Witness
Background information
- Age
- Sex
- Nationality
- ID
- Name
- Ethnicity
- Marital status
- Dependants
Relationship with victim/perpetrator
Incident description by witness
Children witnessing IPV incident
Incident
Code system used
- Specific to organisation
The calls about violence are categorized into three categories: a) domestic violence/ abuse b) violent incidents and c) sexual abuse
Description of incident
- Date/time
- Harm/injuries
- Location
- Type of violence
Summary of incident.
Protection order
Civil justice data
Incident respond resources
No information collected on Incident respond resources
No data. However, it could be calculated in proportion to the calls they receive. The calls relating to VAW is 8% of the total calls. Therefore the human and financial resources may be calculated in proportion (the help line is not focused specifically on VAW but it is a crisis intervention line in general).
Prosecution process
This administrative data source does not collect information on Prosecution process
Outcomes
This administrative data source does not collect information on Outcomes
Characteristics
Storage System
- In paper form
- Electronically (single files)
- Electronically (database)
Frequency of updating
Quality assurance process
This data source records simply what has been said from the caller.
Comparability
- Geographical
- Over time
- None
Timeliness
Not timely
It is not always a timely recording because it depends on the intention or readiness of the person to call on the help line.
Current developments
They will soon hire additional staff for the line, because now it is understaffed. At headquarters level, the aim is to build a formal network for all the help lines operated in Greece. They will cooperate in ethics and referrals - e.g. according to the needs of the caller they will connect him/ her with the appropriate line directly.
Relation with third parties
Reporter
- Victim
- Witness
- Offender
