Women’s helpline (016)
Women victims of gender violence receive multilingual (51 languages) and free information services (24h service). In case an intervention is needed urgently, 016 redirects the call to the 112 Helpline. The Spanish national women’s helpline is 100 % state funded. It provides free professional care for women victims of gender violence, information about what to do in case they are suffering from gender violence; information on resources and rights of victims in employment, social services, financial assistance fields, shelter for victims of such violence, and legal advice.
Aims and objectives
The main objective of the telephone line is to provide immediate support for women victims of gender violence seeking help.
Results and impact
In 2010 more than 170.000 phone calls were made.
Nuts code: ES